Thursday, June 15, 2006

The User Is Not Broken

From Karen Schneider:

The user is not "remote." You, the librarian, are remote, and it is your
job to close that gap.

Read the rest of Karen's manifesto, The User Is Not Broken, and share your comments.

Another of my favorites - The Cluetrain Manifesto - is here.

(Thanks to Sue for the reference to Karen's piece)

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